Return policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain products (such as customized items, clearance products, or perishable goods) may not be eligible for return.

2. Return Process

  1. Contact our support team at [your support email] with your order number and reason for return.

  2. Our team will provide return instructions and a return shipping address.

  3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

  • If the return is due to our error (e.g., wrong or defective product), we will cover return shipping costs. Otherwise, customers are responsible for return shipping.

4. Exchanges

  • We replace items only if they are defective or damaged.

  • To exchange for the same item, please contact us at [your support email].

5. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company or bank, as processing may take some time.

  • If you have done all of this and still have not received your refund, please contact us.

6. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:
📧 Email: [colleenslabschi@gmail.com]